At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. We are committed to developing our team and managing our talent and would encourage interested individuals to apply for available career opportunities.
Come and apply today and excite yourself in a challenging yet fulfilling environment.
1. Front Office Manager
Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the IHG's business objectives
Key Responsibilities
- Implementation of IHG Front Office standards and maintaining of the same
- Overall responsible for Front Desk, Guest Services, Concierge, Business Centre and Club Lounge optimums service
- Managing and motivating Front Office team;
- be required to ensure that all staff are adequately trained & developed;
- be responsible for the Recruitment and Selection of Front Office team & for managing any Employee Relations issues with the support of the Human Resources Department.
Role Specifications
- Degree or higher qualification in Hotel Management/ Business Administration
- 5 years related experience including at least 2 year in management capacity or an equivalent combination of education and experience
- Problem solving, reasoning, motivating, organizational and training abilities
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and IHG
2. Guest Relations Manager
Responsible for the satisfaction of all guests' needs and management of the Club Lounge.
This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.
Key Responsibilities
Responsible for the satisfaction of all guests' needs and management of the Club Lounge.
This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.
Key Responsibilities
- Monitors Guest Satisfaction Tracking Survey and implements areas of improvement
- Overall responsible for ensuring and maintaining the entire range of services offered for the Club Floor and Club Lounge with the aim to maximum guest satisfaction.
- Maintains effective communication with hotel management and consistently advice management on VIPs, guests' feedback and sales leads.
- Handles guest complaints with immediate action and follow up on corrective action.
Role Specifications
- Diploma or higher qualification in Hotel Management
- 2 years related experience including at least 1 year in supervisory capacity or an equivalent combination of education and experience
- Problem solving, reasoning, motivating, organizational and training abilities
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and IHG
We offer our people, generous financial and benefits package and the chance to work with a great team of people.
Most importantly, we'll give you room to be yourself.
To view and apply current career opportunities, visit www.ihg.com/careers for the details and upload your application and CV latest by 14th November 2010.
Only online applications will be accepted.
Most importantly, we'll give you room to be yourself.
To view and apply current career opportunities, visit www.ihg.com/careers for the details and upload your application and CV latest by 14th November 2010.
Only online applications will be accepted.
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